Privacy Policy
Overview
This Privacy Policy describes how My Kiln Craft (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit, browse, or purchase our premium, handcrafted crockery and artisanal ceramic collections. We are dedicated to safeguarding your privacy and ensuring the utmost security for your personal data.
Information We Collect
When you interact with our Site, we collect details regarding your device, your engagement with our curated tableware collections, and the essential data required to securely process your orders. Additional information may be collected if you reach out to our concierge desk for customer support or custom studio commissions. We refer to any information that can uniquely identify an individual as "Personal Information."
- Device Information: Includes browser version, IP address, time zone, cookie data, specific dinnerware collections viewed, search terms, and your navigation behavior. This is collected automatically via cookies and web analytics to optimize your premium browsing experience.
- Order & Acquisition Information: Includes your name, billing address, shipping address, secure payment details (including credit card numbers), email address, and phone number. This data enables us to fulfill your orders, arrange specialized fragile-care transit, and provide invoices and delivery confirmations.
Studio Pre-Access Notifications
By subscribing to My Kiln Craft communications, you agree to receive tailored updates regarding limited-edition kiln launches, exclusive vault openings, and private exhibition invites at the phone number or email address provided. Consent is optional and never a requirement for purchase. Message and data rates may apply. Reply STOP at any time to opt-out of our registry.
Sharing Personal Information
We share your Personal Information only with trusted white-glove logistical partners and secure payment gateways to ensure your delicate ceramic pieces arrive safely. We comply fully with legal frameworks and never sell, trade, or compromise your personal data with third-party marketers.
Curated Analytics & Preferences
We may use your Personal Information to showcase tailored advertisements or design communications that align with your interior design preferences. Advanced diagnostic tools like Google Analytics assist us in understanding how collectors engage with our digital studio. You can adjust your preferences via standard portals:
- Facebook Ad Settings: https://www.facebook.com/settings/?tab=ads
- Google Personalization: https://www.google.com/settings/ads/anonymous
- Digital Advertising Alliance: http://optout.aboutads.info/
Using Personal Information
Your data allows us to deliver an exceptional hospitality experience: showcasing handcrafted tableware, authenticating secure transactions, managing break-safe shipping, and extending invitations to future collection previews. We retain transactional data safely within our secure ledger unless requested otherwise.
Your Rights (CCPA)
If you are a resident of California, you hold the right to access, port, correct, update, or permanently delete the Personal Information we maintain within our registry. To exercise these rights or request a digital ledger export, please contact our compliance office at concierge@mykilncraft.com.
Cookies
Our platform utilizes cookies to remember your unique preferences, regional selections, and curated shopping bags. These functional and analytical tools are designed to streamline your checkout process. You can manage or restrict cookie preferences directly within your browser settings, though it may alter some interactive aspects of the studio.
Do Not Track
Please note that because there is no uniform industry consensus on how to process "Do Not Track" signals, our background data systems do not alter their practices when detecting such a flag from your browser.
Changes to This Policy
We reserve the right to refine or update this Privacy Policy to mirror amendments in our studio operations, crafting scale, or global compliance laws. We recommend verifying this registry page routinely.
Contact Information
For privacy concerns, bespoke order inquiries, or corporate gifting compliance, please contact us:
- Email: concierge@mykilncraft.com
- Phone: 1-800-KILN-CRAFT
- Studio Headquarters: My Kiln Craft, Design District, Los Angeles, CA 90001
